Service Standards
These are the standards Najd Rent a Car sets for itself, taken from our mission and company profile, followed by the checks we encourage every customer to make at handover.
Premium service standards
This is the first commitment in our mission statement. In practice it means the car you are given should be clean, roadworthy and the model you agreed, and the people you deal with should be able to answer your questions about it.
Best value pricing
We publish daily, weekly and monthly rates on this site for the models where a standard rate applies. Where a car is quoted on request, we say so plainly. Rates can change with season and availability, and the rate we confirm to you at booking is the one that counts.
Genuine Arabian hospitality
Our founder came to car rental from the hospitality industry, and the company keeps a dedicated Head of VIP. Courtesy is not reserved for luxury bookings. A customer renting an economy car for a month should be treated as well as one booking a chauffeur for a day.
Fast response and operational support
Fast response and operational support are listed among the strengths of the company, alongside an experienced and reliable team. If something goes wrong with a car during your rental, contact us straight away on the numbers shown on this site.
Compliance
Najd operates under commercial licence 532541 from the Dubai Department of Economy and Tourism and states a clean file with the RTA and Dubai Police. We publish our licence details so customers can verify them.
What to check when you collect a car
- Walk around the car with our staff and photograph every panel, the wheels and the windscreen.
- Make sure existing marks are written on the handover sheet before you sign it.
- Note the fuel level and the odometer reading, and photograph both.
- Test the air conditioning, lights, wipers and seat belts.
- Read the rental agreement for the deposit, insurance excess, mileage allowance and return time.
- Save our phone and WhatsApp numbers before you drive away.
If you are not satisfied
Tell us. Call 058 595 2763 or email info@albaselgroup.com and explain what happened. The management team is named on our team page, and you are welcome to ask for a manager.